Upshift Mobile Mechanics (“Upshift,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information obtained through our website, service requests, and communications.
01Information We Collect
We may collect personal information including your name, phone number, email address, service address, company name, vehicle information, and service history.
02Vehicle Information
To provide automotive services, we may collect vehicle information including year, make, model, trim, VIN, mileage, and service history.
03Information Collected Through Forms
When you submit a service request or contact form, we collect the information you voluntarily provide.
04How We Use Your Information
We use information to schedule appointments, provide estimates, perform services, communicate with customers, improve operations, and maintain service records.
05Communications
We may contact you regarding appointments, estimates, invoices, service updates, promotions, and customer support requests.
06Cookies & Website Analytics
Our website may use cookies and analytics tools to understand visitor activity, improve website performance, and enhance user experience.
07Third-Party Services
We may use third-party providers including scheduling platforms, payment processors, customer management software, website hosting providers, analytics providers, and email communication platforms.
08Jobber Platform
Service requests, estimates, invoices, and customer records may be processed through Jobber and related business management systems.
09Payment Information
Payment information is processed through secure third-party payment providers. Upshift does not store complete credit card information on its servers.
10Information Sharing
We do not sell customer information. Information may be shared with service providers, payment processors, software vendors, legal authorities when required by law, or as necessary to provide requested services.
11Data Security
We take reasonable measures to protect customer information from unauthorized access, disclosure, alteration, or destruction. However, no system can guarantee absolute security.
12Data Retention
We retain customer and vehicle records for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, and support customer relationships.
13Marketing Communications
You may receive promotional emails, newsletters, or special offers. You may opt out of marketing communications at any time.
14Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13.
15Your Rights
You may request access to, correction of, or deletion of personal information where permitted by applicable law. Certain information may be retained for legal or operational purposes.
16Changes To This Policy
We may update this Privacy Policy from time to time. Updated versions become effective when posted on this website.
17Contact Us
If you have questions regarding this Privacy Policy, please contact Upshift Mobile Mechanics at (518) 888-7497 or service@upshiftautoservice.com.